Terms and Conditions of Use and Services for kristina-woods.com

Welcome to kristina-woods.com. These Terms and Conditions form a legally binding agreement between You (the visitor, user, customer, and third party) and us (kristina-woods.com (the website), owned by Kristina Woods). By accessing and using our website, or by purchasing through this website, You imply that You are fully aware of these Terms and Conditions, that You understand and fully accept its content, and that You agree to fully comply with these Terms and Conditions, applicable to users worldwide. These Terms are designed concerning laws of the Republic of Croatia, regarding e-commerce, consumer rights, privacy, and intellectual property.

The Purpose of the Website

The Purpose of this website is to display public information regarding our products, services, prints, art, events, and similar content related to the subject field of our work.

Website Functionality

We continuously try to remove technical problems that may arise on this website, however, we cannot fully guarantee that all features will be available at all times, nor that all features will be functional at all times. With that in mind, we will not be held responsible for any damages or inconveniences to our visitors, users, customers, or third parties that may arise due to technical issues.

External Information

We will not be held responsible for the content or availability of external websites and links that we post. We will not be held responsible for the content, accuracy, or any other element of a website that directed visitors, users, customers, or third parties to this website and its pages. Visitors, users, customers, and third parties are allowed to post links from this website on their websites and social media pages.

Intellectual Property Rights

The images, documents, text, designs, graphics and all other content displayed on kristina-woods.com and all its pages are the property of the artist Kristina Woods and the physical person behind that alias or are used under license. The artist retains ownership of all images, texts, copyrights, and reproduction rights of the artwork and other content on this website. The content and the materials on this website are protected by international copyright and intellectual property laws. Unauthorized use, reproduction, distribution, or any commercial use without the author’s consent is strictly prohibited and may result in civil and criminal penalties. For licensing please contact art @ kristina-woods.com.

Use of the Website

This website is provided for personal, non-commercial use only. You agree not to engage in any activity that could compromise the security of the website, make unauthorized use of our data, or infringe upon the rights of others.

International Purchases and Payment

We welcome customers from across the globe. All transactions will be processed in the Euro currency (EUR, €). International customers are responsible for complying with their local laws, including any import taxes or duties that may be applicable.

Shipping and Delivery

Products are shipped worldwide, subject to the shipping restrictions of each country. Delivery times may vary. We include shipping and handling fees in the price of our products, prints, and artworks; however, customers are responsible for any additional import duties or taxes.

Shipping Options

We offer worldwide shipping from Croatia using UPS, regular postal service or other.

Processing Time

• All orders are typically processed within 3-8 business days.
• Processing times may be longer during high volume periods, or due to a limited supply of certain products, or equipment that is required for the product to arrive safely and without damage to its destination
• We do not process orders on holidays or weekends, and delays may occur during times of high volume.
• In case of unforeseen circumstances that might cause significant delays, or the inability to process the order entirely, we will notify the customer as soon as possible or cancel the order and make a refund.

Cancellation

Once You’ve made a purchase, You have a maximum of 12 hours to cancel Your order. If You want to cancel Your order, You need to:

• send us an e-mail to art @ kristina-woods.com with the Subject “ORDER CANCELLATION”
• the e-mail You send your cancellation from has to be the same e-mail you put in the order – this is important because this is how we can verify that it’s You canceling the order, and not someone else
• Specify that You want to cancel Your order, specify the number of Your order
• You may include additional information such as the reason why you are cancelling so we can improve our service, but it is not required

We will get back to You within 3-8 business days, and make a refund within the next 3-10 business days.

Note: kristina-woods.com and its owner retain the right to cancel any order at any given time without providing an explanation. Should such an event occur, the amount the customer previously paid for a purchase will be fully refunded within 3-8 business days after the cancellation and the customer will be notified that the order and the purchase were canceled.

Delivery Estimates

• Delivery times vary based on your location.
• Within the EU and Europe, orders typically arrive 10-20 days after processing, with delivery times varying based on location and longer delivery times for more remote locations..
• In North America, orders may take up to 50 days to arrive after processing, with longer delivery times for more remote locations.
• In other parts of the world, delivery times may range from 50 days in countries with well-developed delivery infrastructure to 70 days in countries with less developed infrastructure. Longer delivery times are possible for more remote locations.
• For customers in Australia and New Zealand, delivery times may take up to 50-70 days. Longer delivery times are possible for more remote locations.

Shipment and Handling

All orders are packed with the utmost care and shipped via reputable delivery services to ensure the safe arrival of your purchase. Despite our best efforts and those of our delivery partners, we understand that on rare occasions, an item may arrive damaged due to circumstances beyond our control.

Limitation of Liability for Shipment Damage

kristina-woods.com and its owner are not liable for any products damaged or lost during shipping. If Your order arrives damaged, the responsibility lies with the shipping carrier entirely. We will, however, assist our customers in filing a claim with the carrier. We recommend the following steps:

1. Contact Us Immediately: Upon discovering that Your item has arrived damaged, please contact us at art @kristina-woods.com within a maximum of 24 hours of receiving Your shipment. Include photographic evidence of the damage and any relevant details about the condition of the package upon arrival.
2. Save All Packaging Materials: Retain the damaged goods and their packaging materials. Most carriers require a visual inspection as part of the claims process.
3. File a Claim: We will guide You through the process of filing a claim with the shipping carrier. Please note that carriers typically have a window within which a damage claim must be filed. It is crucial to act promptly to ensure Your claim is considered.

While we cannot guarantee the outcome of any claim with the shipping carrier, we commit to supporting our customers through this process to the best of our ability. Our goal is to resolve the situation satisfactorily for all parties involved.

Insurance

For added protection, we can offer the option to insure your shipment at an additional cost. Insurance coverage provides extra peace of mind and financial protection against loss or damage during transit. If You wish to insure your shipment, please contact us at art @ kristina-woods.com for more details prior to making a purchase.

Returns and Refunds

Our money-back guarantee offers You a full refund if You are not satisfied with Your purchase under the following conditions:

• You must write us an e-mail with the title: I WANT TO RETURN MY ORDER with a short statement that You want to return it, and You are requesting Your money back. You may explain why You want to return it as it would help us improve our service, but it is not a requirement.
• The product, artwork, or print, must be returned in its original condition and packaging within 30 days after You received Your delivery.
• After receiving the package we will process Your claim for a refund within the next 30 days.
• Return shipping costs are the responsibility of the customer entirely.
• Returns are only accepted if shipped to us using a tracked shipping method and delivered successfully.
• We do not refund Express Delivery costs.
• This policy does not affect your statutory rights under the consumer protection laws of Your country.

Customs, Duties, and Taxes

kristina-woods.com and its owner are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs and taxes, are the responsibility of the customer.

Compliance with Local Laws

Users and customers are responsible for ensuring their use of the website complies with all local laws and regulations. Customers are responsible for ensuring that the products they ordered complies with all local laws and regulations. This includes laws relating to online conduct, acceptable content, and the purchase and sale of goods or services. kristina-woods.com and its owner are not and shall not be liable if the user or customer had no knowledge that their local laws and regulations are in conflict with the content, purchase, or sale of goods, products, or services provided by this website or its owner. The same applies if the user or customer abuses their local laws and regulations.

Limitation of Liability

To the fullest extent permitted by law, kristina-woods.com and its owner are not and shall not be liable for any indirect, incidental, consequential, special, or punitive damages resulting from the use or inability to use the website, or from any transactions conducted through the website, or from the purchase or delivery of any product, service, print or artwork. This applies to visitors, users, customers, and any third party.

Changes to Terms and Conditions

We reserve the right to modify and change these Terms and Conditions at any time, without any prior notice. We are not held responsible for any damages caused by such changes. Such changes will be effective immediately upon posting to the website. Your continued use of the website signifies your acceptance of these changes.

Governing Law and Jurisdiction

These Terms and Conditions are governed by Croatian law without regard to its conflict of law provisions. Disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of The Republic of Croatia, recognizing the global nature of our website and our service.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at art @ kristina-woods.com. or fill out the contact form.